Refund & Returns Policy
1. Refund and Return Policy
1.1 Perishable Nature of Products
Due to the perishable nature of our pickles, we do not accept returns or exchanges once products have shipped or been delivered. However, if you receive a damaged or incorrect item, we're here to help.
1.2 Damaged or Incorrect Items
Contact us within 48 hours of delivery:
- Email: info@thanmaihomefoods.com
- Include your order number, photos of the issue, and a brief description.
Once verified, we'll offer a replacement or refund, per your preference.
1.3 Refund Process
Approved refunds are issued to your original payment method within 7–10 business days.
1.4 Non-Refundable Situations
- Products opened or tampered with after delivery
- Items not reported within 48 hours of delivery
- Requests based on taste preference
2. Shipping Policy
We ship across India only.Orders are processed in 1–3 business days, then delivered in 5–7 business days. Shipping charges are calculated at checkout. For full details, see our Shipping Policy.
3. Order Cancellation
3.1 Cancel Before Shipping
You may cancel before dispatch by contacting us at info@thanmaihomefoods.com or +91-73373-79624.
3.2 Refunds for Cancellations
Successful cancellations are refunded within 7–10 business days via your original payment method.
4. Contact Us
Questions? We're here to help:
Email: info@thanmaihomefoods.com
Phone: +91-73373-79624